GuestBridge Partners with Queuent to Deliver Mobile Phone Paging for Waiting Restaurant Guests

Andiamo in the Hilton Walt Disney World Resort
Sees Improvement in Guest Response

MILWAUKEE, May 1, 2006 — GuestBridge, Inc., the industry leader in hospitality customer information management, today announced that GuestBridge Reserve and GuestBridge Casual can now automatically notify waiting restaurant guests that their tables are ready via their mobile phones.  The guest can respond to confirm, delay, or cancel seating.  The mobile phone calling feature is powered by Queuent’s patent-pending Interactive Queuing Service, which ensures precise, reliable, and timely voice calls to mobile phones.

“Many popular restaurants do not have the capacity to hold all waiting guests in the bar or host stand area, and subsequently are very excited about this new technology,” said Lewis Schrock, CEO of GuestBridge.  “Not only can guests entertain themselves as they wish while they wait for a table, but the restaurant is instantly updated with the party’s status and response to the page.” 

“We are seeing a significant improvement in our clients’ guest satisfaction.  We know that the better the guest is treated during their wait for seating, the better their overall dining experience will be,” Mr. Schrock continued.  “At a destination resort like the Hilton Walt Disney World, Andiamo’s wait times for seating easily exceed 45 minutes – and a crowded waiting area will detract from the ambiance of any venue.  GuestBridge makes it easy to contact waiting customers on their mobile phones, so they have the freedom to wander the area while they wait.  And, there are no more costly coaster pagers to lose.”

GuestBridge Reserve and GuestBridge Casual are designed for fine dining and upscale casual restaurants that care about the guest’s entire experience with their brand and their restaurant.  “By adding mobile phone paging, GuestBridge customers can provide the most positive wait experience possible.  Queuent’s Interactive Queuing Service meets GuestBridge’s high standards for product integration, and our customers have been eager to sign up,” said Mr. Schrock.

About GuestBridge, Inc.
GuestBridge, Inc. provides leading-edge reservations, wait list, and guest management solutions to the hospitality industry, including reservation-preferred and upscale casual restaurants, restaurant groups, hotels and resorts, private clubs, and night clubs. GuestBridge products and services are designed to enhance a restaurant’s ability to seamlessly interact with guests, increasing guest satisfaction, repeat visits, and profitability. GuestBridge is a proud sponsor of the Distinguished Restaurants of North America (DiRoNA). Customers include Flemings Steakhouse & Wine Bar, several Ritz-Carlton Hotels and Resorts, the Commander’s Palace group of restaurants, Mo’s Restaurants, the Mackay Restaurant Group, and the Coeur D’Alene Resort. Visit GuestBridge at www.guestbridge.com.

About Queuent, Inc.
Queuent, headquartered in Atlanta, GA, provides patent-pending interactive queuing solutions to businesses that have operational and customer satisfaction issues resulting from lengthy and cumbersome customer queues. Queuent’s Interactive Queuing Service makes communicating with waiting customers via their mobile phones simple, economical, and reliable. The service can be easily integrated into most applications and will improve efficiency by better managing waiting customers. For more information about Queuent, please visit www.Queuent.com.